M/01 - Luxuary Handwork Kaftan

We offer a 7-day hassle-free exchange in case of incorrect size selection.

To qualify for an exchange:

• The item must be unused, unworn, and unwashed
• No perfume, body spray, makeup marks, or stains should be present
• Original tags must remain intact
• The customer is required to send the item back to us for quality inspection.
• All return shipping costs will be borne by the customer.
• Once approved, the exchanged item will be dispatched.

Important Information

• Customized or made-to-order outfits are non-refundable and non-exchangeable.
• Items that do not pass inspection will be returned to the customer without refund or exchange.
• Mataish reserves the right to decline any request that does not comply with the above terms.

At Mataish, every piece is made with premium fabrics, attention to detail, and careful quality checks before dispatch. However, if you receive a defective item, we’re here to make it right.

Simply email clear pictures along with an unboxing video to support@mataish.com, and our team will review the issue promptly. Once verified, we will gladly offer a refund or exchange according to your preference.

Please note:

• Claims without an unboxing video may not be accepted
  
• Returns or refunds will not apply if care instructions are not followed
  
• Sale and discounted items are not eligible for return or refund
  

Your trust and shopping experience with Mataish will always remain important to us.

Fast Customer Support we usually respond within 1–2 working hours.

Email us at support@mataish.com, Slide into our DMs on Instagram @shopmataish, or WhatsApp us at +92 313 2256179.

To maintain the quality and finish of your Mataish outfit, please follow the care instructions below carefully.

Please note: Returns or refunds will not be applicable if care instructions are not followed.

Some Mataish pieces feature delicate handwork and embellishments that require extra care.

• Hand wash cold
  
• Iron inside out only
  
• Do not iron directly on handwork or embellishments
  
• Avoid bleach and harsh chemicals
  
• Do not wring the fabric
  
• Wash with similar colors
  
• Use mild detergent
  
• Handle handworked pieces with extra care during washing and storage