Privacy policy
Privacy Policy
At Mataish, your privacy matters to us. We are committed to protecting the personal information you share with us and ensuring a secure shopping experience across our website and platforms.
This Privacy Policy explains how Mataish collects, uses, and protects your information when you visit or shop from our website or interact with us online.
Information We Collect
We may collect information that you voluntarily provide to us, along with certain information automatically collected while using our website or services.
This may include information shared when you:
- Browse our website using a mobile device or web browser
- Contact us through email, social media, or other platforms
- Place an order or request customer support
- Participate in promotions, campaigns, or giveaways
- Interact with Mataish on social media platforms
Log Data
When you visit our website, certain technical information may automatically be collected by our servers, including:
- IP address
- Browser type and version
- Pages visited and time spent on the website
- Date and time of your visit
- Device and technical performance information
This data helps us improve website performance, customer experience, and overall service quality.
Personal Information
We may collect limited personal information, including:
- Name
- Email address
- Phone number
- Shipping and billing address
We only collect information that is reasonably necessary to process orders, provide support, and improve your shopping experience with Mataish.
How We Use Your Information
Your information may be used to:
- Process and deliver orders
- Provide customer service and support
- Respond to inquiries or requests
- Improve our website, collections, and services
- Share updates, launches, or promotional offers (only where consent has been provided)
- Prevent fraudulent or unauthorized activity
Your information will never be used in ways that are inconsistent with this Privacy Policy.
Security of Your Information
Mataish takes commercially reasonable steps to protect your personal information from unauthorized access, misuse, disclosure, or loss.
While we work to maintain secure systems, no online platform or method of data transmission can guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their account details and passwords.
Data Retention
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal and operational requirements.
When information is no longer required, it will be securely deleted or anonymized.
Children’s Privacy
Mataish does not knowingly collect personal information from children under the age of 13.
Our products and services are intended for individuals above this age group.
Sharing Information with Third Parties
We may share information with trusted third parties where necessary to operate our business and provide services, including:
- Payment processing providers
- Delivery and logistics partners
- Website hosting and technical service providers
- Marketing and analytics platforms
- Legal or regulatory authorities where required by law
All third parties are expected to handle personal information responsibly and securely.
International Data Transfers
Your information may be stored or processed in countries where Mataish or its service providers operate.
While privacy laws may differ between countries, we take reasonable steps to ensure your information remains protected and handled in accordance with this policy.
Your Rights & Choices
You may request to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Opt out of promotional or marketing communications at any time
Please note that limiting certain information may affect our ability to provide some services.
Cookies
Mataish uses cookies to improve website performance and enhance user experience.
Cookies help us understand visitor behavior, remember preferences, and improve website functionality.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
External Links
Our website may contain links to third-party websites or platforms.
Mataish is not responsible for the privacy practices, policies, or content of external websites.
Changes to This Policy
Mataish may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes.
Any updates will be posted on this page.
Contact Us
For any questions regarding this Privacy Policy or the handling of your information, please contact us at:
