Refund policy

Refund Policy

At Mataish, every piece is made with attention to detail, premium fabrics, and high quality stitching. Each order is carefully checked before dispatch to ensure it reaches you in perfect condition.

Defective or Damaged Item

If you receive a defective, damaged, or incorrect item, please email us at support@mataish.com within 2 days of delivery with:

A clear unboxing video
Pictures highlighting the issue

Once verified, we will gladly offer you a refund or exchange, according to your preference.

To ensure a fair and transparent process, the unboxing video must clearly show:

The sealed package before opening
The complete unboxing process without cuts
The condition of the item received

This allows our team to review and resolve your concern promptly.

Inspection Upon Delivery

We kindly recommend inspecting your parcel at the time of delivery to ensure everything is received correctly and in perfect condition.

Any issue related to defects, damage, or incorrect items must be reported to support@mataish.com within 2 days of delivery.

Order Cancellation Policy

To maintain the exclusivity and smooth operations of our collections, Mataish currently does not offer cash refunds or a money-back guarantee on confirmed purchases.

Customers who place orders using Debit or Credit Cards may request cancellation within 12 hours of placing the order. In such cases, the paid amount will be issued as a store credit coupon of equal value, valid for 60 days and redeemable on future purchases at Mataish.

Once an order has been shipped, it cannot be cancelled, as it has already entered the fulfillment process.

For refunds processed back to the original payment method, an 8% processing fee will be deducted to cover payment gateway and transaction charges.

International Orders & Customs

International orders may be subject to customs duties, import taxes, or tariffs determined by the destination country. These charges are the responsibility of the customer.

Mataish has no control over customs policies or additional import charges imposed by international authorities.

If customs clearance is delayed, refused, or incomplete, the parcel may be returned or destroyed by customs authorities. Mataish will not be responsible for any loss resulting from customs-related matters.

If a customer refuses delivery, declines to pay customs duties, or requests the return of a parcel held by customs, all related charges including return shipping, customs duties, and handling fees will be deducted from any eligible refund.