Terms of service
Terms of Service
Overview
Welcome to Mataish.
By accessing our website, placing an order, or using any of our services, you agree to comply with the following Terms of Service. These terms are designed to ensure a smooth, transparent, and secure experience for all customers shopping with Mataish.
Throughout this website, the terms “Mataish”, “we”, “our”, and “us” refer to Mataish and its services.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website after updates are posted will be considered acceptance of those changes.
Our online store is powered through Shopify, which provides the e-commerce platform used to offer our products and services.
1. Eligibility & Website Usage
By using this website, you confirm that you are legally eligible to enter into binding agreements in your country or have permission from a parent or legal guardian.
You agree not to misuse our website, services, products, or platforms for unlawful, fraudulent, abusive, or harmful activities.
Any attempt to interfere with website security, operations, or customer experience may result in suspension or permanent restriction from our services.
2. General Conditions
Mataish reserves the right to refuse service, cancel orders, or restrict access at our discretion where necessary.
Certain website content, excluding payment details, may be transferred securely across networks to support website functionality and operations.
All payment information is encrypted and processed through secure payment gateways.
You may not reproduce, resell, duplicate, or exploit any part of the Mataish website, content, branding, images, or services without written permission.
3. Product Information & Accuracy
We aim to present all product details, descriptions, pricing, and imagery as accurately as possible.
However, slight variations in color, texture, embroidery, or appearance may occur due to lighting, photography, screen settings, or handmade detailing.
Mataish reserves the right to correct errors, inaccuracies, or omissions related to pricing, descriptions, promotions, or availability at any time without prior notice.
4. Pricing & Service Changes
Prices of products, shipping charges, promotions, or services may change without notice.
Mataish also reserves the right to update, suspend, modify, or discontinue any product, collection, or service at any time.
We are not responsible for any inconvenience, loss, or dissatisfaction caused by such changes.
5. Orders & Availability
All orders are subject to product availability and order verification.
Mataish reserves the right to refuse, limit, or cancel orders that appear suspicious, fraudulent, duplicated, or in violation of our policies.
Customers are responsible for providing accurate billing, shipping, and contact information to avoid delays or delivery issues.
6. Payments
Payments made through our website are processed securely through trusted payment partners.
In some cases, additional verification may be required before order confirmation.
Mataish reserves the right to cancel orders where payment authorization fails or suspicious activity is detected.
7. Third-Party Services & Links
Our website may contain links to third-party websites, tools, or platforms for customer convenience.
Mataish is not responsible for the content, policies, services, or practices of external platforms.
Customers are encouraged to review third-party terms and privacy policies separately.
8. Customer Content & Feedback
Any reviews, feedback, suggestions, images, or submissions shared with Mataish may be used for marketing, website, or brand purposes without compensation or obligation.
By submitting content, you confirm that it does not violate any intellectual property rights, laws, or third-party rights.
9. Personal Information
Customer information is collected and handled according to the Mataish Privacy Policy.
By using our services, you agree to the collection and use of information as outlined in our Privacy Policy.
10. Prohibited Activities
Customers may not use the Mataish website or services for:
- Fraudulent activity
- False claims or chargebacks
- Harmful, abusive, or unlawful conduct
- Uploading malicious code or software
- Violating applicable laws or regulations
Violation of these terms may result in immediate suspension or permanent restriction from our services.
11. Limitation of Liability
Mataish products and services are provided based on availability.
We are not responsible for indirect losses, delays beyond our control, courier disruptions, customs delays, technical interruptions, or misuse of products after delivery.
Our liability, where applicable, will be limited to the amount paid for the product purchased.
12. Customs, Duties & International Orders
International orders may be subject to customs duties, taxes, or import charges imposed by the destination country.
These charges remain the responsibility of the customer.
Mataish is not responsible for delays, losses, returns, or failed deliveries caused by customs clearance issues or refusal to pay customs charges.
13. Unboxing Video Requirement
For damaged, defective, missing, or incorrect item claims, customers must provide a clear unboxing video showing:
- The sealed package before opening
- The complete unboxing process
- The condition of the item received
Claims submitted without a valid unboxing video may not be accepted.
14. Fraudulent Chargebacks & False Claims
Mataish strictly prohibits fraudulent chargebacks, false delivery claims, or misuse of payment disputes after successful order delivery.
Such actions may result in:
- Permanent restriction from future purchases
- Escalation with payment providers
- Legal or administrative action where necessary
15. Governing Law
These Terms of Service are governed by the laws of Pakistan.
Any disputes arising from the use of this website or our services will fall under the applicable legal jurisdiction of Pakistan.
16. Changes to Terms
Mataish reserves the right to update these Terms of Service at any time.
Continued use of our website following updates means you accept the revised Terms.
17. Contact Information
For any questions regarding these Terms of Service, please contact us at:
